Bài giảng môn Tiếng Anh - Unit 9: Post office

Teacher: Luong Thi Huyen	Class: 11A1 Phu Xuyen A high SchoolPage 107Writing a letter to express satisfaction (or dissatisfaction)Task 1Work with a partner. Imagine that you have been using some of the services provided by Thanh Ba Post Office (you have learnt about this post office in the READING section). Discuss the things that may make you satisfied (or dissatisfied) with the services there. The ideas below might be useful to you:The opening hours of post officeThe quality of equipmentThe security conditions of the post officeThe attitude of the staffThe prices of the servicesThe punctuality of delivery of letters and newspaperstoo late/too earlygood/bad/poor quality/needs repairinggood/poor security condition/no one to keep motorcycles polite/helpful/rude/arrogantlow/high/reasonablealways/never punctual/sometimes late/ letters and newspapers are lost For exampleA: What do you think about the security condition of Thanh Ba Post Office?B: I think it’s good but there is one thing that makes me dissatisfied. That is there was no one to keep motorcycles when we came in the post officePractice this with your partnerTask 2After a year in the job, the director of Thanh Ba Post Office has invited residents in the neighborhood to write letters to him describing the quality of the services they have received. Write such a letter, using the ideas you discussed in Task 1